Atomicwork Launches AI Assistant to Automate HR and IT Workflows

Sometimes the work of having a job takes time away from work. Tasks like asking for leave, filing tech requests and checking company policy also result in a lot of administrative work for HR and IT departments, especially companies with remote or hybrid work models. Atomicwork wants to help with an AI assistant that automates many of those workflows.

About Atomicwork

Atomicwork was founded in September 2022 by Vijay Rayapati, Kiran Darisi, and Parsuram Vijayasankar, all SaaS veterans who have known each other for 10 years. Rayapati’s previous startup, cloud computing company Minjar, was acquired in 2018 by Nutanix, where Rayapati served as GM before starting Atomicwork. Darisi and Parsuram, meanwhile, were both part of Freshworks’ founding team.

The Problem

Rayapati told TechCrunch that Atomicwork’s origin came from the team’s realization that even though the people they worked with were integral to their success, their employees did not get the same level of software for their daily operational needs. After speaking to more than a hundred companies, the team saw that many others were dealing with complex internal software and processes that causes a lot of busywork.

The Solution

Atomicwork’s AI assistant, Atom, cuts this process in half because it learns from all company wikis, policy documents, FAQs, and historical tickets to answer employee questions. Atomicwork sits on top of collaboration tools like Slack and Microsoft Teams with Atom, an AI assistant. It can answer employee questions and requests to various departments like IT, HR, finance, and legal.

How It Works

For example, an employee can type “Atom, is tomorrow a day off?” and it will respond with “Yes, tomorrow is Labor Day so you have the day off.” Or they can ask “How do I set up email on my new phone,” and Atom will respond with the right link.

Workflows

Atomicwork has a range of workflows to help company operations. Fully automated workflows handle tasks without manual intervention, like generative answers to common employee questions or reimbursement processes that settle expenses more quickly. Semi-automated workflows are a blend between automation and human oversight where needed, and include streamlining vendor payments and request approvals and employee onboarding or offboarding.

Target Market

Atomicwork’s target customers are mid-market companies with employee counts ranging from 500 to 2,000, many of which have dedicated budgets for employee support functions. Rayapati said his startup sees ServiceNow as a competitor, but Atomicwork’s differentiator is that it was built with conversational AI from the ground up. Atomicwork is also aimed at giving mid-market companies an internal delivery system that is easy for employees to use.

Future Plans

The company plans to expand in all other employee support teams like legal, facilities, business operations, and general and administrative functions. It also sees an opportunity to enter sales operations, partner operations, vendor operations, and other internal teams.

Conclusion

Ultimately, Atomicwork aims to become a business service management suite for internal teams, and partners inside and outside the organization. With its AI assistant, Atomicwork is poised to revolutionize the way companies manage their internal workflows, freeing up employees to focus on more important tasks.

FAQs

Q: What is Atomicwork’s target market?
A: Atomicwork’s target customers are mid-market companies with employee counts ranging from 500 to 2,000.

Q: Who are Atomicwork’s competitors?
A: ServiceNow is one of Atomicwork’s competitors, but Atomicwork’s differentiator is that it was built with conversational AI from the ground up.

Q: What are Atomicwork’s plans for the future?
A: The company plans to expand in all other employee support teams and enter sales operations, partner operations, vendor operations, and other internal teams.

Q: How does Atomicwork’s AI assistant, Atom, work?
A: Atom learns from all company wikis, policy documents, FAQs, and historical tickets to answer employee questions and requests to various departments like IT, HR, finance, and legal.