UOB Credit and Debit Card Payment Services Restored
UOB credit and debit card payment services have been fully restored after facing intermittent issues in the morning, said the lender in a Facebook post on Monday (Nov 18).
Apology and Update
“We apologise for any inconvenience caused and we thank our customers for their patience,” it added.
Disruption Timeline
The update came about an hour after the bank reported intermittent disruptions to its payment services in the morning. UOB also said it was looking into the situation and would provide updates to its customers as soon as it could.
Reasons for Disruption
UOB declined to comment on the reasons for the disruption.
Alternative Payment Option
During the disruption, customers were asked to make transactions using scan-to-pay QR payment via the bank’s Internet banking application UOB TMRW.
Previous Disruption
The bank previously faced intermittent disruption in November last year, when its mobile banking and Internet banking services were down. Customers back then were unable to log in to the bank’s mobile app.
Error Message
An error message said the app had been unable to connect due to a network problem. The app had taken longer than usual to log in and attempts to use any of its functions would result in the same error message.
Stock Performance
Shares of UOB were trading down 0.1 per cent or S$0.02 at S$36.35 before the mid-day trading break on Monday.
Conclusion
UOB has restored its credit and debit card payment services after a morning of intermittent disruptions. The bank apologized for the inconvenience and thanked its customers for their patience. Despite the disruption, customers were able to make transactions using the bank’s Internet banking application UOB TMRW.
FAQs
Q: What caused the disruption to UOB’s credit and debit card payment services?
A: UOB declined to comment on the reasons for the disruption.
Q: What was the alternative payment option during the disruption?
A: Customers were asked to make transactions using scan-to-pay QR payment via the bank’s Internet banking application UOB TMRW.
Q: Has this happened before?
A: Yes, UOB faced a similar disruption in November last year, when its mobile banking and Internet banking services were down.
Q: How did customers react to the disruption?
A: The bank apologized for the inconvenience and thanked its customers for their patience.
Q: How did the stock perform after the disruption?
A: Shares of UOB were trading down 0.1 per cent or S$0.02 at S$36.35 before the mid-day trading break on Monday.
