Hotels under Far East Orchard’s hospitality joint venture hit by cybersecurity incident

Cybersecurity Incident Hits TFE Hotels, but Far East Orchard’s Networks Remain Unaffected

Incident Summary

Far East Orchard announced on March 14 that hotels under its hospitality joint venture, Toga Hotel Holdings Unit Trust, were affected by a cybersecurity incident. The incident has disrupted the networks of TFE Hotels, which is the operating business of Toga Hotel Holdings Unit Trust.

Overview of the Incident

The cybersecurity incident has affected the networks of TFE Hotels, with systems in many of its hotels restored. However, some hotel teams are still manually assisting guests, and phone lines are diverted to a central customer-service team. TFE Hotels has also implemented measures to prevent the storage of credit card details on its systems.

Investigation and Restoration

TFE Hotels is working with cyber experts to restore its operations, including complete access to all its back-end systems, as well as for further investigations.

Far East Orchard’s Networks Remain Unaffected

Far East Orchard has clarified that the cybersecurity incident has had no impact on its own networks, which are "completely independent" from those of TFE Hotels.

Market Reaction

Shares of Far East Orchard closed flat at S$1.03 on March 14, before the announcement.

Conclusion

The cybersecurity incident highlights the importance of robust security measures in the hospitality industry. While TFE Hotels is working to restore its operations, Far East Orchard’s networks remain unaffected, ensuring business continuity for its stakeholders.

Frequently Asked Questions

Q: What is the nature of the cybersecurity incident?
A: The nature of the incident is not specified, but it has affected the networks of TFE Hotels.

Q: What measures has TFE Hotels taken to prevent further disruptions?
A: TFE Hotels has implemented measures to prevent the storage of credit card details on its systems and is working with cyber experts to restore its operations.

Q: Will Far East Orchard’s networks be affected by the cybersecurity incident?
A: No, Far East Orchard’s networks are "completely independent" from those of TFE Hotels and have not been affected by the incident.

Q: How has the market reacted to the news?
A: Far East Orchard’s shares closed flat at S$1.03 on March 14, before the announcement.